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Hesk - helpdesk software

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New version of HESK: 3.6.3

Last post by Klemen « Tue Jul 15, 2025 3:58 pm
Replies: 3
by Klemen » Wed Jun 11, 2025 6:46 pm

3 Replies

463 Views

Last post by Klemen
Tue Jul 15, 2025 3:58 pm
READ THIS BEFORE POSTING

Last post by Klemen « Sat Apr 23, 2005 10:02 pm

by Klemen » Sat Apr 23, 2005 10:02 pm

0 Replies

30784 Views

Last post by Klemen
Sat Apr 23, 2005 10:02 pm

Topics

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HESK header color templates

Last post by Klemen « Sun Mar 03, 2024 2:38 pm
Replies: 18
by Klemen » Mon Jun 17, 2013 1:47 pm
1

2
18 Replies

41932 Views

Last post by Klemen
Sun Mar 03, 2024 2:38 pm
HESK Security check list

Last post by Klemen « Fri Nov 05, 2021 7:51 am
Replies: 7
by Klemen » Thu Feb 26, 2015 4:46 pm

7 Replies

23311 Views

Last post by Klemen
Fri Nov 05, 2021 7:51 am
File permissions on Windows (IIS) servers

Last post by Klemen « Tue Apr 09, 2013 6:23 pm
Replies: 7
by Klemen » Fri Apr 27, 2007 11:03 am

7 Replies

31895 Views

Last post by Klemen
Tue Apr 09, 2013 6:23 pm
What features should be added to Hesk?

Last post by Klemen « Wed Aug 04, 2010 9:14 am
Replies: 120
by Klemen » Tue Apr 24, 2007 2:30 pm
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120 Replies

539390 Views

Last post by Klemen
Wed Aug 04, 2010 9:14 am
Privacy Concerns Regarding URL Links Containing Email Addresses

Last post by Steph « Tue Aug 05, 2025 7:45 pm

by Steph » Tue Aug 05, 2025 7:45 pm

0 Replies

21 Views

Last post by Steph
Tue Aug 05, 2025 7:45 pm
A public article in a private category appears on the knowledgebase.php page, which is not normal.

Last post by Steph « Tue Aug 05, 2025 1:13 pm
Replies: 2
by Steph » Mon Aug 04, 2025 7:45 pm

2 Replies

26 Views

Last post by Steph
Tue Aug 05, 2025 1:13 pm
Connecting Hesk to an external database

Last post by RubberBandITMan « Mon Aug 04, 2025 7:14 pm
Replies: 2
by RubberBandITMan » Thu Jul 31, 2025 5:13 pm

2 Replies

51 Views

Last post by RubberBandITMan
Mon Aug 04, 2025 7:14 pm
WYSIWYG Editor

Last post by lartenik « Wed Jul 30, 2025 4:20 am
Replies: 2
by lartenik » Tue Jul 29, 2025 12:46 pm

2 Replies

52 Views

Last post by lartenik
Wed Jul 30, 2025 4:20 am
Hesk - Kurulum Videosu, Türkçe Dil Dosyası, Font Hatasının Çözümü

Last post by nacar « Fri Jul 25, 2025 11:27 pm
Replies: 5
by nacar » Mon Mar 08, 2021 5:39 pm

5 Replies

3570 Views

Last post by nacar
Fri Jul 25, 2025 11:27 pm
Custom Field behavior when Visibility is Staff Only

Last post by Klemen « Fri Jul 25, 2025 2:18 pm
Replies: 3
by syamak » Mon Jul 21, 2025 2:25 pm

3 Replies

84 Views

Last post by Klemen
Fri Jul 25, 2025 2:18 pm
Email to customer when ticket is opened

Last post by Klemen « Fri Jul 25, 2025 2:17 pm
Replies: 1
by Gibbs93 » Wed Jul 23, 2025 4:52 pm

1 Replies

57 Views

Last post by Klemen
Fri Jul 25, 2025 2:17 pm
Error problem hesk 3.6.3

Last post by Klemen « Fri Jul 25, 2025 2:13 pm
Replies: 1
by Dennisfleijsman53 » Wed Jul 23, 2025 2:02 pm

1 Replies

50 Views

Last post by Klemen
Fri Jul 25, 2025 2:13 pm
Hesk suggests articles not related to the ticket topic

Last post by Klemen « Tue Jul 15, 2025 6:50 pm
Replies: 1
by shddcit » Tue Jul 15, 2025 6:38 pm

1 Replies

94 Views

Last post by Klemen
Tue Jul 15, 2025 6:50 pm
Feature Request: Merge Customers

Last post by Dywidackel « Thu Jul 10, 2025 7:56 am
Replies: 2
by Dywidackel » Thu Jul 10, 2025 6:46 am

2 Replies

96 Views

Last post by Dywidackel
Thu Jul 10, 2025 7:56 am
when updating time on a ticket i get No valid user ID

Last post by Klemen « Wed Jul 09, 2025 4:57 pm
Replies: 9
by arcadeshopper » Thu Jul 03, 2025 11:35 pm

9 Replies

155 Views

Last post by Klemen
Wed Jul 09, 2025 4:57 pm
Different Ticket-person with same email addresses from a company

Last post by stockp « Tue Jul 08, 2025 11:08 am
Replies: 2
by stockp » Fri Jul 04, 2025 5:26 pm

2 Replies

109 Views

Last post by stockp
Tue Jul 08, 2025 11:08 am
Hesk and Email Replys

Last post by unadonis « Mon Jul 07, 2025 6:19 pm
Replies: 9
by mrluke » Thu Jun 12, 2025 12:19 pm

9 Replies

244 Views

Last post by unadonis
Mon Jul 07, 2025 6:19 pm
Further updated Norwegian language files

Last post by Klemen « Sun Jul 06, 2025 7:13 pm
Replies: 1
by LetUsRepair » Fri Jul 04, 2025 10:19 am

1 Replies

81 Views

Last post by Klemen
Sun Jul 06, 2025 7:13 pm
REQ: custom service message for maintenance mode

Last post by Klemen « Sun Jul 06, 2025 6:57 pm
Replies: 1
by skuske » Sat Jul 05, 2025 3:01 pm

1 Replies

54 Views

Last post by Klemen
Sun Jul 06, 2025 6:57 pm
Request for Hesk domain change from dicthelpdesk.ng to dictsupport.atbu.edu.ng

Last post by Klemen « Sun Jul 06, 2025 6:56 pm
Replies: 1
by adanlami » Sat Jul 05, 2025 11:08 pm

1 Replies

77 Views

Last post by Klemen
Sun Jul 06, 2025 6:56 pm
Customize Submit a Support Request

Last post by kevin_Webbers « Wed Jul 02, 2025 2:17 pm
Replies: 2
by kevin_Webbers » Mon Jun 30, 2025 4:20 pm

2 Replies

97 Views

Last post by kevin_Webbers
Wed Jul 02, 2025 2:17 pm
How do I link tickets?

Last post by Klemen « Mon Jun 30, 2025 6:04 pm
Replies: 7
by GezusK » Thu Jun 26, 2025 1:34 pm

7 Replies

158 Views

Last post by Klemen
Mon Jun 30, 2025 6:04 pm
Suggestion for New Customer - Email

Last post by Klemen « Mon Jun 30, 2025 6:02 pm
Replies: 1
by supertramp4 » Fri Jun 27, 2025 9:30 pm

1 Replies

78 Views

Last post by Klemen
Mon Jun 30, 2025 6:02 pm
How can I change the calculation of time for a request?

Last post by Klemen « Mon Jun 30, 2025 2:00 pm
Replies: 8
by Fautif » Wed Jun 25, 2025 12:11 pm

8 Replies

149 Views

Last post by Klemen
Mon Jun 30, 2025 2:00 pm
multiple participants to a ticket and CC emails

Last post by speakertone « Fri Jun 27, 2025 11:26 am
Replies: 17
by TerminalAddict » Mon Oct 21, 2024 8:44 pm
1

2
17 Replies

78437 Views

Last post by speakertone
Fri Jun 27, 2025 11:26 am
[Work In Progress] OpenAI Integration

Last post by bradheffernan « Tue Jun 24, 2025 1:39 am
Replies: 6
by bradheffernan » Sat Jun 21, 2025 9:46 am

6 Replies

240 Views

Last post by bradheffernan
Tue Jun 24, 2025 1:39 am
Cleanup in tiny_mce versions

Last post by Klemen « Mon Jun 23, 2025 2:39 pm
Replies: 1
by shadedk » Mon Jun 23, 2025 2:34 pm

1 Replies

64 Views

Last post by Klemen
Mon Jun 23, 2025 2:39 pm
Error in 3.6.1 Category Names

Last post by Dywidackel « Mon Jun 23, 2025 10:53 am
Replies: 2
by Dywidackel » Mon Jun 23, 2025 9:00 am

2 Replies

124 Views

Last post by Dywidackel
Mon Jun 23, 2025 10:53 am
scandir(): (errno 2): No such file or directory in /home/xxx/domains/help.xxx.nl/public_html/inc/admin_functions.inc.php

Last post by Klemen « Mon Jun 23, 2025 10:33 am
Replies: 3
by snelweg » Sun Jun 22, 2025 11:02 am

3 Replies

89 Views

Last post by Klemen
Mon Jun 23, 2025 10:33 am
Error Found in 3.6.0

Last post by Klemen « Wed Jun 18, 2025 8:12 am
Replies: 1
by shddcit » Wed Jun 18, 2025 7:23 am

1 Replies

121 Views

Last post by Klemen
Wed Jun 18, 2025 8:12 am
Problem upload attachment

Last post by Klemen « Mon Jun 16, 2025 10:08 am
Replies: 1
by Equivoque » Mon Jun 16, 2025 7:45 am

1 Replies

68 Views

Last post by Klemen
Mon Jun 16, 2025 10:08 am
Error when linking tickets: "Cannot execute SQL" due to wrong datetime format in dt_created

Last post by Klemen « Sat Jun 14, 2025 3:36 pm
Replies: 3
by dmbltda » Sat Jun 14, 2025 3:30 am

3 Replies

97 Views

Last post by Klemen
Sat Jun 14, 2025 3:36 pm
Ticket links from email not working

Last post by bradheffernan « Fri Jun 13, 2025 11:00 pm
Replies: 2
by bradheffernan » Fri Jun 13, 2025 4:00 pm

2 Replies

81 Views

Last post by bradheffernan
Fri Jun 13, 2025 11:00 pm
Problem after update

Last post by Klemen « Fri Jun 13, 2025 5:58 pm
Replies: 7
by superfaria » Thu Jun 12, 2025 3:36 pm

7 Replies

217 Views

Last post by Klemen
Fri Jun 13, 2025 5:58 pm
A small correction (3.6.0)

Last post by Klemen « Fri Jun 13, 2025 4:57 am
Replies: 1
by shddcit » Fri Jun 13, 2025 2:36 am

1 Replies

96 Views

Last post by Klemen
Fri Jun 13, 2025 4:57 am
The tickets are not being linked

Last post by shddcit « Thu Jun 12, 2025 7:40 am
Replies: 5
by shddcit » Thu Jun 12, 2025 2:55 am

5 Replies

151 Views

Last post by shddcit
Thu Jun 12, 2025 7:40 am
Suggestion for the New Release Hesk 3.6.0

Last post by Klemen « Thu Jun 12, 2025 6:24 am
Replies: 1
by shddcit » Thu Jun 12, 2025 3:14 am

1 Replies

111 Views

Last post by Klemen
Thu Jun 12, 2025 6:24 am
Enable Cyrillic Characters in Attachment File Names (Instructions)

Last post by shddcit « Thu Jun 12, 2025 3:33 am

by shddcit » Thu Jun 12, 2025 3:33 am

0 Replies

83 Views

Last post by shddcit
Thu Jun 12, 2025 3:33 am
Removing the "Priority" Column from the Main Table (Instructions)

Last post by shddcit « Thu Jun 12, 2025 3:25 am

by shddcit » Thu Jun 12, 2025 3:25 am

0 Replies

202 Views

Last post by shddcit
Thu Jun 12, 2025 3:25 am
[Resolved] IMAP Mail Fetch not working

Last post by jeev4 « Mon Jun 09, 2025 7:58 pm

by jeev4 » Mon Jun 09, 2025 7:58 pm

0 Replies

106 Views

Last post by jeev4
Mon Jun 09, 2025 7:58 pm
Hesk upgrade messed up my customer field

Last post by Klemen « Thu Jun 05, 2025 9:58 am
Replies: 1
by tigertron007 » Thu Jun 05, 2025 7:50 am

1 Replies

95 Views

Last post by Klemen
Thu Jun 05, 2025 9:58 am
can't upload attach without message

Last post by Klemen « Tue Jun 03, 2025 3:59 pm
Replies: 1
by KingMo » Tue Jun 03, 2025 11:14 am

1 Replies

86 Views

Last post by Klemen
Tue Jun 03, 2025 3:59 pm
Emails not imported

Last post by max48308 « Tue May 27, 2025 2:36 pm
Replies: 2
by max48308 » Tue May 27, 2025 11:54 am

2 Replies

138 Views

Last post by max48308
Tue May 27, 2025 2:36 pm
mfa not working for customers

Last post by Klemen « Mon May 26, 2025 3:49 pm
Replies: 3
by supertramp4 » Sun May 25, 2025 9:03 pm

3 Replies

125 Views

Last post by Klemen
Mon May 26, 2025 3:49 pm
search bar in dropdown menu

Last post by Klemen « Sun May 18, 2025 7:27 am
Replies: 1
by Noke101 » Fri May 16, 2025 6:04 am

1 Replies

141 Views

Last post by Klemen
Sun May 18, 2025 7:27 am
Could not send email notifications. Please notify webmaster at

Last post by Klemen « Sun May 18, 2025 7:26 am
Replies: 1
by imjayvyas » Sun May 18, 2025 6:22 am

1 Replies

99 Views

Last post by Klemen
Sun May 18, 2025 7:26 am
Disconnect every day

Last post by Steph « Sat May 17, 2025 8:28 am
Replies: 2
by Steph » Thu May 08, 2025 8:03 am

2 Replies

305 Views

Last post by Steph
Sat May 17, 2025 8:28 am
modify site header

Last post by KingMo « Wed May 14, 2025 6:43 pm
Replies: 4
by KingMo » Sat May 10, 2025 10:35 am

4 Replies

274 Views

Last post by KingMo
Wed May 14, 2025 6:43 pm
Ticket print preview blank

Last post by RosewoodFarm « Wed May 14, 2025 2:27 am
Replies: 1
by RosewoodFarm » Wed May 14, 2025 1:21 am

1 Replies

96 Views

Last post by RosewoodFarm
Wed May 14, 2025 2:27 am
"Invalid Request" for certain operations.

Last post by Soilborn « Tue May 13, 2025 4:47 pm
Replies: 4
by Soilborn » Mon May 12, 2025 5:18 pm

4 Replies

182 Views

Last post by Soilborn
Tue May 13, 2025 4:47 pm

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