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Hesk - helpdesk software

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New version of HESK: 3.6.1

Last post by Klemen « Sat Jun 21, 2025 12:52 pm
Replies: 1
by Klemen » Wed Jun 11, 2025 6:46 pm

1 Replies

141 Views

Last post by Klemen
Sat Jun 21, 2025 12:52 pm
READ THIS BEFORE POSTING

Last post by Klemen « Sat Apr 23, 2005 10:02 pm

by Klemen » Sat Apr 23, 2005 10:02 pm

0 Replies

30664 Views

Last post by Klemen
Sat Apr 23, 2005 10:02 pm

Topics

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HESK header color templates

Last post by Klemen « Sun Mar 03, 2024 2:38 pm
Replies: 18
by Klemen » Mon Jun 17, 2013 1:47 pm
1

2
18 Replies

41606 Views

Last post by Klemen
Sun Mar 03, 2024 2:38 pm
HESK Security check list

Last post by Klemen « Fri Nov 05, 2021 7:51 am
Replies: 7
by Klemen » Thu Feb 26, 2015 4:46 pm

7 Replies

23126 Views

Last post by Klemen
Fri Nov 05, 2021 7:51 am
File permissions on Windows (IIS) servers

Last post by Klemen « Tue Apr 09, 2013 6:23 pm
Replies: 7
by Klemen » Fri Apr 27, 2007 11:03 am

7 Replies

31704 Views

Last post by Klemen
Tue Apr 09, 2013 6:23 pm
What features should be added to Hesk?

Last post by Klemen « Wed Aug 04, 2010 9:14 am
Replies: 120
by Klemen » Tue Apr 24, 2007 2:30 pm
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120 Replies

537599 Views

Last post by Klemen
Wed Aug 04, 2010 9:14 am
scandir(): (errno 2): No such file or directory in /home/xxx/domains/help.xxx.nl/public_html/inc/admin_functions.inc.php

Last post by Klemen « Sun Jun 22, 2025 2:22 pm
Replies: 1
by snelweg » Sun Jun 22, 2025 11:02 am

1 Replies

6 Views

Last post by Klemen
Sun Jun 22, 2025 2:22 pm
[Work In Progress] OpenAI Integration

Last post by Klemen « Sun Jun 22, 2025 8:05 am
Replies: 4
by bradheffernan » Sat Jun 21, 2025 9:46 am

4 Replies

40 Views

Last post by Klemen
Sun Jun 22, 2025 8:05 am
Error Found in 3.6.0

Last post by Klemen « Wed Jun 18, 2025 8:12 am
Replies: 1
by shddcit » Wed Jun 18, 2025 7:23 am

1 Replies

41 Views

Last post by Klemen
Wed Jun 18, 2025 8:12 am
Hesk and Email Replys

Last post by Klemen « Tue Jun 17, 2025 11:13 am
Replies: 8
by mrluke » Thu Jun 12, 2025 12:19 pm

8 Replies

79 Views

Last post by Klemen
Tue Jun 17, 2025 11:13 am
Problem upload attachment

Last post by Klemen « Mon Jun 16, 2025 10:08 am
Replies: 1
by Equivoque » Mon Jun 16, 2025 7:45 am

1 Replies

15 Views

Last post by Klemen
Mon Jun 16, 2025 10:08 am
Error when linking tickets: "Cannot execute SQL" due to wrong datetime format in dt_created

Last post by Klemen « Sat Jun 14, 2025 3:36 pm
Replies: 3
by dmbltda » Sat Jun 14, 2025 3:30 am

3 Replies

31 Views

Last post by Klemen
Sat Jun 14, 2025 3:36 pm
Ticket links from email not working

Last post by bradheffernan « Fri Jun 13, 2025 11:00 pm
Replies: 2
by bradheffernan » Fri Jun 13, 2025 4:00 pm

2 Replies

24 Views

Last post by bradheffernan
Fri Jun 13, 2025 11:00 pm
Problem after update

Last post by Klemen « Fri Jun 13, 2025 5:58 pm
Replies: 7
by superfaria » Thu Jun 12, 2025 3:36 pm

7 Replies

82 Views

Last post by Klemen
Fri Jun 13, 2025 5:58 pm
A small correction (3.6.0)

Last post by Klemen « Fri Jun 13, 2025 4:57 am
Replies: 1
by shddcit » Fri Jun 13, 2025 2:36 am

1 Replies

38 Views

Last post by Klemen
Fri Jun 13, 2025 4:57 am
The tickets are not being linked

Last post by shddcit « Thu Jun 12, 2025 7:40 am
Replies: 5
by shddcit » Thu Jun 12, 2025 2:55 am

5 Replies

62 Views

Last post by shddcit
Thu Jun 12, 2025 7:40 am
Suggestion for the New Release Hesk 3.6.0

Last post by Klemen « Thu Jun 12, 2025 6:24 am
Replies: 1
by shddcit » Thu Jun 12, 2025 3:14 am

1 Replies

48 Views

Last post by Klemen
Thu Jun 12, 2025 6:24 am
Enable Cyrillic Characters in Attachment File Names (Instructions)

Last post by shddcit « Thu Jun 12, 2025 3:33 am

by shddcit » Thu Jun 12, 2025 3:33 am

0 Replies

16 Views

Last post by shddcit
Thu Jun 12, 2025 3:33 am
Removing the "Priority" Column from the Main Table (Instructions)

Last post by shddcit « Thu Jun 12, 2025 3:25 am

by shddcit » Thu Jun 12, 2025 3:25 am

0 Replies

136 Views

Last post by shddcit
Thu Jun 12, 2025 3:25 am
[Resolved] IMAP Mail Fetch not working

Last post by jeev4 « Mon Jun 09, 2025 7:58 pm

by jeev4 » Mon Jun 09, 2025 7:58 pm

0 Replies

25 Views

Last post by jeev4
Mon Jun 09, 2025 7:58 pm
Hesk upgrade messed up my customer field

Last post by Klemen « Thu Jun 05, 2025 9:58 am
Replies: 1
by tigertron007 » Thu Jun 05, 2025 7:50 am

1 Replies

31 Views

Last post by Klemen
Thu Jun 05, 2025 9:58 am
can't upload attach without message

Last post by Klemen « Tue Jun 03, 2025 3:59 pm
Replies: 1
by KingMo » Tue Jun 03, 2025 11:14 am

1 Replies

34 Views

Last post by Klemen
Tue Jun 03, 2025 3:59 pm
Emails not imported

Last post by max48308 « Tue May 27, 2025 2:36 pm
Replies: 2
by max48308 » Tue May 27, 2025 11:54 am

2 Replies

81 Views

Last post by max48308
Tue May 27, 2025 2:36 pm
mfa not working for customers

Last post by Klemen « Mon May 26, 2025 3:49 pm
Replies: 3
by supertramp4 » Sun May 25, 2025 9:03 pm

3 Replies

61 Views

Last post by Klemen
Mon May 26, 2025 3:49 pm
search bar in dropdown menu

Last post by Klemen « Sun May 18, 2025 7:27 am
Replies: 1
by Noke101 » Fri May 16, 2025 6:04 am

1 Replies

81 Views

Last post by Klemen
Sun May 18, 2025 7:27 am
Could not send email notifications. Please notify webmaster at

Last post by Klemen « Sun May 18, 2025 7:26 am
Replies: 1
by imjayvyas » Sun May 18, 2025 6:22 am

1 Replies

30 Views

Last post by Klemen
Sun May 18, 2025 7:26 am
Disconnect every day

Last post by Steph « Sat May 17, 2025 8:28 am
Replies: 2
by Steph » Thu May 08, 2025 8:03 am

2 Replies

226 Views

Last post by Steph
Sat May 17, 2025 8:28 am
modify site header

Last post by KingMo « Wed May 14, 2025 6:43 pm
Replies: 4
by KingMo » Sat May 10, 2025 10:35 am

4 Replies

152 Views

Last post by KingMo
Wed May 14, 2025 6:43 pm
Ticket print preview blank

Last post by RosewoodFarm « Wed May 14, 2025 2:27 am
Replies: 1
by RosewoodFarm » Wed May 14, 2025 1:21 am

1 Replies

34 Views

Last post by RosewoodFarm
Wed May 14, 2025 2:27 am
"Invalid Request" for certain operations.

Last post by Soilborn « Tue May 13, 2025 4:47 pm
Replies: 4
by Soilborn » Mon May 12, 2025 5:18 pm

4 Replies

66 Views

Last post by Soilborn
Tue May 13, 2025 4:47 pm
Uncaught TypeError: t[6] is null

Last post by Steph « Mon May 12, 2025 8:08 pm
Replies: 4
by Steph » Fri May 09, 2025 4:12 pm

4 Replies

156 Views

Last post by Steph
Mon May 12, 2025 8:08 pm
Customization to the Export Tickets in Reports

Last post by boogers « Mon May 12, 2025 12:10 pm
Replies: 2
by mlafontaine » Sun Apr 16, 2023 3:05 am

2 Replies

478 Views

Last post by boogers
Mon May 12, 2025 12:10 pm
how can modify status

Last post by Klemen « Fri May 09, 2025 9:50 am
Replies: 1
by msalem » Thu May 08, 2025 6:06 am

1 Replies

58 Views

Last post by Klemen
Fri May 09, 2025 9:50 am
Display counter of a truncated article

Last post by Steph « Thu May 08, 2025 8:10 am
Replies: 2
by Steph » Sun May 04, 2025 4:41 pm

2 Replies

274 Views

Last post by Steph
Thu May 08, 2025 8:10 am
Feature Request: Display Date & Time Next to Subject in "Previous Tickets" Section

Last post by arsagor « Sun Apr 27, 2025 11:56 am
Replies: 2
by arsagor » Sat Apr 26, 2025 4:28 am

2 Replies

8529 Views

Last post by arsagor
Sun Apr 27, 2025 11:56 am
Create new custopmer from forwared email

Last post by Klemen « Fri Apr 25, 2025 5:25 pm
Replies: 1
by TerminalAddict » Tue Apr 22, 2025 9:40 pm

1 Replies

6646 Views

Last post by Klemen
Fri Apr 25, 2025 5:25 pm
custom1 column in admin

Last post by jakub.bocek « Tue Apr 22, 2025 5:41 am
Replies: 2
by jakub.bocek » Wed Apr 16, 2025 8:55 am

2 Replies

4011 Views

Last post by jakub.bocek
Tue Apr 22, 2025 5:41 am
Ticket Date Range Search and Open Duration Display

Last post by Klemen « Sun Apr 20, 2025 3:17 pm
Replies: 3
by arsagor » Sat Apr 19, 2025 9:33 am

3 Replies

3338 Views

Last post by Klemen
Sun Apr 20, 2025 3:17 pm
Ticket no created by email

Last post by Klemen « Sat Apr 12, 2025 9:24 am
Replies: 3
by yasernajjar » Mon Mar 03, 2025 8:25 am

3 Replies

21656 Views

Last post by Klemen
Sat Apr 12, 2025 9:24 am
View (not download) attachments for Knowledgebase articles

Last post by heskwhite « Mon Apr 07, 2025 9:08 pm

by heskwhite » Mon Apr 07, 2025 9:08 pm

0 Replies

4188 Views

Last post by heskwhite
Mon Apr 07, 2025 9:08 pm
How to View Attachments: Step-by-step guide

Last post by heskwhite « Fri Apr 04, 2025 3:09 pm
Replies: 9
by srumberg » Mon Dec 13, 2021 7:52 am

9 Replies

19247 Views

Last post by heskwhite
Fri Apr 04, 2025 3:09 pm
False positive with mysql_root warning

Last post by Klemen « Thu Apr 03, 2025 7:06 am
Replies: 3
by Excalibur » Wed Apr 02, 2025 4:29 pm

3 Replies

9053 Views

Last post by Klemen
Thu Apr 03, 2025 7:06 am
Unable to enable the anti-spam question

Last post by Klemen « Wed Apr 02, 2025 5:37 pm
Replies: 2
by mchopra » Tue Apr 01, 2025 3:04 am

2 Replies

5579 Views

Last post by Klemen
Wed Apr 02, 2025 5:37 pm
multiple participants to a ticket and CC emails

Last post by Klemen « Tue Mar 25, 2025 8:39 pm
Replies: 14
by TerminalAddict » Mon Oct 21, 2024 8:44 pm

14 Replies

78155 Views

Last post by Klemen
Tue Mar 25, 2025 8:39 pm
OAuth email setup, IMAP works, SMTP doesn't?

Last post by Klemen « Sat Mar 22, 2025 9:04 pm
Replies: 4
by dreamscape » Thu Mar 13, 2025 2:53 pm

4 Replies

20302 Views

Last post by Klemen
Sat Mar 22, 2025 9:04 pm
Adding Custom Fields & Service Messages in HESK Ticket Section

Last post by Klemen « Sat Mar 22, 2025 5:51 pm
Replies: 5
by arsagor » Thu Mar 20, 2025 6:56 am

5 Replies

9596 Views

Last post by Klemen
Sat Mar 22, 2025 5:51 pm
Attachment

Last post by Klemen « Sat Mar 22, 2025 5:49 pm
Replies: 9
by marcopolo » Mon Sep 30, 2024 12:52 pm

9 Replies

20042 Views

Last post by Klemen
Sat Mar 22, 2025 5:49 pm
HESK FORM ATTACHMENT MODIFICATION

Last post by Klemen « Wed Mar 12, 2025 3:36 pm
Replies: 1
by Derrick Jud Tech » Wed Mar 12, 2025 2:27 pm

1 Replies

6711 Views

Last post by Klemen
Wed Mar 12, 2025 3:36 pm
testing imap fetching

Last post by Orazio « Wed Mar 12, 2025 10:26 am
Replies: 4
by Orazio » Wed Mar 12, 2025 8:31 am

4 Replies

9216 Views

Last post by Orazio
Wed Mar 12, 2025 10:26 am
Enablig IMAP AFTER hesk installation

Last post by Klemen « Wed Mar 12, 2025 8:49 am
Replies: 6
by Orazio » Mon Mar 10, 2025 11:23 am

6 Replies

11469 Views

Last post by Klemen
Wed Mar 12, 2025 8:49 am
Restricting Ticket Assignment, Assigning to Multiple Staff, and Custom Ticket Filters

Last post by arsagor « Tue Mar 11, 2025 4:47 pm
Replies: 2
by arsagor » Tue Mar 11, 2025 8:23 am

2 Replies

7071 Views

Last post by arsagor
Tue Mar 11, 2025 4:47 pm
Notification for Assigned Staff Without Sending Emails to Clients

Last post by Klemen « Mon Mar 10, 2025 4:17 pm
Replies: 3
by arsagor » Mon Mar 10, 2025 8:48 am

3 Replies

7600 Views

Last post by Klemen
Mon Mar 10, 2025 4:17 pm

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