Cannot access admin url

[elliotash]

Script URL: https://www.angelscourierservice.com
Version of script: 2.4
Hosting company: Bluehost
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: admin access, hesk url

Write your message below:
I changed by accident the url for accessing the helpdesk in the admin panel. It should be http://angelscourierservice.com/index.php/home/helpdesk and I placed it as https://angelscourierservice.com/index. ... e/helpdesk
in the admin panel
When I try to access using the https it comes up as a 404 error
What I want to do is access the admin panel to change it back but unable to do that

Any suggestions

[mkoch227]

If you open "hesk_settings.inc.php", look for "// ==> HELP DESK", and there should be a line that reads $hesk_settings['admin_dir']. Update the value to the correct directory.

[elliotash]

Hello I did try and access the settings as suggested but cannot find the exact match for what you suggested be changed. In the event that I missed it I am posting the code for the General settings and the codefor the Helpdesk settings, hopefully you may be able to better provide a solution

just a note if this helps the version i am using is 2.4.2


// ==> GENERAL

GENERAL SETTINGS
// --> General settings
$hesk_settings['site_title']='Angelcourier Helpdesk';
$hesk_settings['site_url']='https://www.angelscourierservice.com/helpdesk';
$hesk_settings['support_mail']='************@****************.com';
$hesk_settings['webmaster_mail']='***********@*************.com';
$hesk_settings['noreply_mail']='*******************@***************.com';
$hesk_settings['noreply_name']='Angelcourier Help Desk';

// ==> HELP DESK

// --> Help desk settings
$hesk_settings['hesk_title']='Help Desk';
$hesk_settings['hesk_url']='https://www.angelscourierservice.com/helpdesk';
$hesk_settings['server_path']='/helpdesk';
$hesk_settings['max_listings']=20;
$hesk_settings['print_font_size']=12;
$hesk_settings['autoclose']=7;
$hesk_settings['max_open']=0;
$hesk_settings['new_top']=1;
$hesk_settings['reply_top']=0;

[elliotash]

Hello just an update
the problem with the admin page was a classic error - yes the admin folder was moved inadvertently into another folder. Cannot say how this happened. So access to the admin page/login is now available. One poblem still persists. Cannot access the helpdesk pages once the "index.php/home" is in the url. Not sure where this is coming from. Any suggestions?

The "index.php" is included in every other link and works fine.
With helpdesk the added directory "home" is added so it becomes - "index.php/home"
Do you know where I can delete the word "home" from which script?

[Klemen]

Who or what is adding "home" to your URL? This is not something HESK does.

You can access the help desk here and it works fine:
https://www.angelscourierservice.com/helpdesk

[elliotash]

Thanks much for the response
What I have done is copy theurl with the index.php/home in it

http://angelscourierservice.com/index.p ... desk/admin

The link above is generated from the url
http://angelscourierservice.com when the support link is clicked or any of the links are clicked the "index.php" is generated in the url

When the https://www.angelscourierservice.com/ url is used and the support link is clicked, the following url is generated https://www.angelscourierservice.com/in ... e/helpdesk . At this point the only way to access the helpdesk page is to delete " index.php/home" in the url

This is what happens - not sure what the problem is

[Klemen]

This is something you will need to fix in your HTML code/web editor. It is completely unrelated to HESK and is not something that can be fixed from within HESK.

Check your web editor instructions on how to generate links, it should surely allow you to create links to external pages. Then simply create a link to https://www.angelscourierservice.com/helpdesk

[elliotash]

Thanks

Will do