OAuth Providers

[bworrey]

I am able to validate and it passes but when it gets back to the providers screen I have

Error: Access token missing in the JSON response.


Then when I go back into email
test the imap I get

Error: Unable to retrieve an access token. Please confirm your OAuth Provider settings and re-save them to acquire a new token.


We are using O365

[Klemen]

If you get an "Error: Access token missing in the JSON response" message then the provider was not verified properly, even if the OAuth Providers page says so (something for us to fix).

Does the verification work without errors, if you go to Tools > Oath Providers, edit the provider, select "Do not validate server certificates", and click save?

[bworrey]

It says verified but i get the error about JSON response

[bworrey]

here is the photo

https://ibb.co/5LtWgf7

[Klemen]

Can you try this please:

1. go to Admin > Settings > Help desk and under "Features" turn "Debug mode" ON then save changes
2. download this file: https://hesk.com/extras/hesk3/hesk340_oauth_debug.zip
3. upload the oauth_functions.inc.php file to your "inc" folder (overwrite original file)
4. go to Admin > Tools > OAuth providers, edit your provider and click "Save"
5. copy/paste any errors or messages you get and send them to me (you can in a private message if it contains sensitive information)

[bworrey]

I get the same error

Error: Access token missing in the JSON response.

[Klemen]

There should be a textbox below the error message with some data when using the modified file? Did you copy it over the original one (make sure to unzip it first)?

[bworrey]

I made sure to unzip copied the file into the INC folder

This is the PHP
(removed by admin)


debug is on and this is the error I get


https://ibb.co/QYDywPs

[Klemen]

Sorry, try with this one instead:
https://hesk.com/extras/hesk3/hesk340_oauth_debug.zip

[bworrey]

no worries thank you

this is what it returned

Debug info:

R: false
J: NULL

[Klemen]

Ok, so it looks like a cURL connection error.

Please download the same file again (I made some changes to it) and try again, let's see if cURL reports any errors.

[bworrey]

this is the error i get now

STATUS: 0
Error: SSL certificate problem: unable to get local issuer certificate

[bworrey]

(REMOVED)

this is the address it populated

[Klemen]

That's a server-side SSL verification error. Here's the correct way to fix it:
https://stackoverflow.com/questions/246 ... ertificate

What you can also try as a workaround:
1. create a NEW Oauth provider (don't edit this one)
2. enter all the details
3. make 100% sure you select "Do not validate server certificates" before clicking "Save"
4. click Save and see if it worked?

[bworrey]

I have success
thank you
appreciate your time