hesk32x_to_341

[edgo4it]

Script URL:
Version of script: 341
Hosting company: Own server
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

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I followed all the instructions on the update but now I'm completely stuck.
Getting 500 error (after enabling display_errors its a blank page)in the frontend and cannot login to the admin section. Always giving wrong password to every account and the link to the security image password recovery is broken. Any idea?
Looks like some bug in the hesk32x_to_341 code.

Thanks in advance

[Klemen]

I just did a clean install of 3.2.0 and used the 32x_to_341 patch and it worked fine.

Did you follow the instructions in the HOW TO INSTALL.html file that comes with the patch and run the install script?

[edgo4it]

Yes.
I've overwritten the files and performed the upgrade using the install script.
Did i miss anything?

[edgo4it]

I was able to login to the admin section with the Administrator.
Looks like there are a few theme and language issues. Site theme undefined and default language undefined.
/theme
|-> /hesk3
|-> /customer
|-> /create-ticket: OK
|-> /knowledgebase: OK
|-> /view-ticket: OK
|-> error.php: OK
|-> index.php: OK
|-> maintenance.php: OK
|-> print-ticket.php: OK
|----> MISSING: config.json

/language
|-> /en
|-> text.php: OK (English)
|-> /emails: ERROR
|----> MISSING: forgot_ticket_id.txt
|----> MISSING: new_reply_by_staff.txt
|----> MISSING: new_ticket.txt
|----> MISSING: ticket_closed.txt
|----> MISSING: category_moved.txt
|----> MISSING: new_reply_by_customer.txt
|----> MISSING: new_ticket_staff.txt
|----> MISSING: ticket_assigned_to_you.txt
|----> MISSING: new_pm.txt
|----> MISSING: new_note.txt
|----> MISSING: reset_password.txt
|----> MISSING: overdue_ticket.txt
|-> /html_emails: OK

Am I missing a few files?
Thanks

[edgo4it]

I downloaded the full 341 files and replaced the folders Theme and Language. Now its not giving error in the admin section. But it seems i'm missing multiple files. It seems the hesk32x_to_341 update script expected that a lot of files should already be there and it seems they weren't. Can i just replace all the files in the folder? Which ones do i need to keep to save my configs?
Thanks

[Klemen]

All the missing files should already be there from your Hesk 3.2 install, why are they not there?

You can indeed download the full Hesk 3.4.1 file and follow the regular instructions in the docs step-by-step guide:
https://www.hesk.com/demo/docs/step-by- ... ml#upgrade

[edgo4it]

Already did that. Thanks for the help.
I have no idea on why the rest of the files were not there. Maybe its a bigger version jump, i didn't check which version it was in before.
Anyway I can help with the portuguese translation? It's very incomplete.
thanks!

[Klemen]

Glad to hear you got it working.

Sure, you are welcome to complete the Portuguese translation. You will find a guide on what and how to translate here:
https://www.hesk.com/knowledgebase/?article=34