Customization examples

[richsong]

I am looking for examples of the help desk being contained in a web page, using the website's header and footer, etc.

I want the desk to appear as if it is a regular part of my site rather than a stand-alone add-on.

If I can view the code other's used I am comfortable enough with html and PHP so that I could probably get things set up the way I want.

So, with that in mind, can anyone suggest some sites that are doing this?

Thank you.

[Klemen]

See
viewtopic.php?t=1402&highlight=header

There were also other topics here with examples, try reading some old topics and searching.

[richsong]

I used the header.txt and footer.txt files and got things ALMOST as I want them. The problem now is that when I click on "Submit a Support Ticket" the window changes and becomes noticeably wider.

I have edited as many files as I can find to change the "width" values to fit correctly in the parent cell or table but I can't find the file that seems to control the width of the display when I click on "Submit a Support Ticket".

I have edited the files in the main folder and the "inc" directory. Where else do I need to edit?

Thanks.

[Klemen]

Files in main and inc folder are all that needs editing. Usually I recommend creating just a simple header and footer (both 770px wide) as this is the easiest way, can look very nice and doesn't change the recommended 770px width.

Post a link to your Hesk so we can see what's missing.

[richsong]

Thank you for being willing to help like this.

Go to http://www.instituteofhigherearning.com/support to see my "problem"

I have put the Help Desk script in a cell that opens in the header and closes in the footer. The cell is 581 pixels wide, to correspond with the other pages on my website.

I have changed the various HESK files from 750 pixels wide to 97% wide in an effort to keep the display contained within my header cell. The result is completely satisfactory for the first screen but, when you go to the second screen (to open a ticket) the width increases.

[Klemen]

Looks like the textarea is widening it. Try changing value for cols in the <textarea> tag. Right now it is

Code: Select all

<textarea name="message" rows="12" cols="60">

try

Code: Select all

<textarea name="message" rows="12" cols="40">

You'll have to do this in various files (index.php, ticket.php and admin_ticket.php).

[richsong]

That was the solution. I set the column value to 40 and that took care of the widening effect.

Thanks for taking the time to investigate. It is appreciated.

[robchuah]

The other thing you can do is to change the code at inc/header.inc.php

With that you have total control.

A sample of how it gets integrated nicely (I changed the CSS, add my own CSS as well) is at here

www.instantslideup.com/support/

[Klemen]

robchuah, that's just the way I recommend for everybody - create a nice header, maybe also a footer and that looks at least as good (if not better) than a complete integration with a website (including menus, ads, ...).

[richsong]

Thanks to both Klemen and robchuah for their input and suggestions.

My header and footer are a little more complex than some but I am trying to maintain the overall look throughout the website so I am trying to make the Hesk code work within my parameters. So far, it is doing exactly what I hoped and looks great!

I only have one more screen to get "fixed" and I am stumped as to where I need to edit. The screen is the admin_main.php screen. It displays over-width as my previous screens but there is nothing I can find within the code that governs the width. At least, nothing blatantly obvious!

If necessary, I can live with things as they stand but I just want to know how to fix this screen like the others. It bugs me that I can't find the solution. My PHP knowledge and skills is increasing but not fast enough I guess.

[DC]

Here just in case you would like to see hesk in a a smaller width usage I feel this is great example, I did away with that 770 width restriction compleately recoding the way it works, no more header.txt and foot.txt files I found that to be kinda redundent in fact this version of the script is modified in many ways but thats on the backend on the front end you can see my very tight script integration, in my case I made the system as its own site page but you can make hesk look any way you like with some time spent, this was ment to be a very clean look..

Please note the site it was made for is adult in nature.
But if Klem is cool with that heres the link http://www.adultwebscripts.com/support/

see admin mod here ...
http://img254.imageshack.us/img254/2710/modadminhn3.gif

Just thoght I would show how you can rework hesk into anything you want plus if you know PHP the skys the limit I have this modified big time. and it works smooth as can be ...

Please also note if you have a problem with the width you must also look for HR rule tags that have also been set to 770 throghout the script I think Klem throws those in to make it even more chalenging :-)

If you decide you would like to mod yours a bit my self and other devs have some mods posted on the forum just back up before trying any mod.
I have one I listed that changes the time format from DB format of 2008-02-29 to somthing like 02/29/08

DC

[anointeddan]

Any body willing to help me with inbed the header and footer into my helpdesk i would buy beer