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Re: HESK version 3.5.0 BETA (test version)
Posted: Tue Jul 23, 2024 6:16 pm
by Klemen
Hi,
To reduce the table paddings, you can use this trick:
https://x.com/HESKdotCOM/status/1544350335547973633
Will look into the $hesklang['submit_ticket'] issue, thanks.
Re: HESK version 3.5.0 BETA (test version)
Posted: Thu Aug 01, 2024 9:33 pm
by haltintoprak
How can we remove Add CC field on customer logged ticket creation?
like in here
https://imgur.com/a/EUByUnS
Re: HESK version 3.5.0 BETA (test version)
Posted: Fri Aug 02, 2024 12:51 pm
by Klemen
In Admin panel > Settings > Help desk > under "Features" find "Ticket followers: Allow tickets to have multiple customers"
Unselect it and save changes.
Re: HESK version 3.5.0 BETA (test version)
Posted: Sat Aug 03, 2024 2:48 pm
by parashuram
Hi
Is ther any time and date is fixed to release 3.5.0 stable version?
Re: HESK version 3.5.0 BETA (test version)
Posted: Sun Aug 04, 2024 6:25 am
by Klemen
I expect it in 2nd half of September.
Re: HESK version 3.5.0 BETA (test version)
Posted: Sun Aug 04, 2024 8:37 pm
by parashuram
Thanks for the update. I am Microsoft 365 user, whatever Microsoft implementing is for the seuciry of the users, However you provided OAuth creation option. I cannot blame on this microsoft or Hesk Team. You may remove the Word Blame Microsoft on your website. Blaming others never helps.
Thanks again for this feature.
As I can see in other platforms, you can create OAuth. if possible please implement. It helps me. I cannot make big donation at this movement, I can able to buy Lincense if it is below 50 USD.
Parashuram Singade
Re: HESK version 3.5.0 BETA (test version)
Posted: Mon Aug 05, 2024 8:32 am
by Klemen
Any provider who uses the same OAuth process can be enabled in Hesk, not just M365. For example, Google and Yahoo work as well.
However, please keep this thread focused on 3.5.0 BETA and not other issues.
Re: HESK version 3.5.0 BETA (test version)
Posted: Sat Aug 17, 2024 3:58 am
by BradJackson67
Hi, I note possible second half of Sept for release of 3.5.0. Does that include cloud version?
Re: HESK version 3.5.0 BETA (test version)
Posted: Sat Aug 17, 2024 7:52 am
by Klemen
Yes, that includes the cloud, at least new accounts.
When new versions with fundamental changes are released, we usually wait a week or two before upgrading existing accounts, though, to make sure any strange bugs that might have escaped testing are caught. This is to provide stability and prevent existing help desks from malfunctioning.
However, we can upgrade your account as soon as it is available (send me a private message/email or use the contact form on the hesk.com page).
Re: HESK version 3.5.0 BETA (test version)
Posted: Wed Aug 28, 2024 12:11 pm
by bastiaan.c
A custom field can have the visibility: "public" & "Staff only"
How do I hide the field from the public?
BUT a customer account that logs in should be able to see it.
Re: HESK version 3.5.0 BETA (test version)
Posted: Wed Aug 28, 2024 3:05 pm
by Klemen
Well, you can't
It's not a scenario that had appeared before. The "Public" may need to be renamed to "Customer side" for clarity. No promises, but we could probably add this in the future.
Re: HESK version 3.5.0 BETA (test version)
Posted: Wed Aug 28, 2024 4:25 pm
by bastiaan.c
Code: Select all
<?php
// generate a barcode
if ($hesk_settings['barcode']['print'] && ( ! $hesk_settings['barcode']['staff_only'] || $showStaffOnlyFields)) {
$barcode = new \Com\Tecnick\Barcode\Barcode();
$bobj = $barcode->getBarcodeObj(
$hesk_settings['barcode']['type'], // barcode type
$ticket['trackid'], // data string to encode
$hesk_settings['barcode']['width'], // bar width (use absolute or negative value as multiplication factor)
$hesk_settings['barcode']['height'], // bar height (use absolute or negative value as multiplication factor)
$hesk_settings['barcode']['color'], // foreground color
array(2, 2, 20, 2) // padding (use absolute or negative values as multiplication factors)
)->setBackgroundColor($hesk_settings['barcode']['bg']); // background color
echo '<img alt="Barcode" src="data:image/png;base64,'.base64_encode($bobj->getPngData()).'">';
}
?>
How do I change " $ticket['trackid'], // data string to encode"
with the ticket URL, so when I scan the QR that the URL will open
I tried something like
$ticket['hesk_url']) . '/ticket.php?track='.urlencode($trackingID)'],
i tried for hours
Re: HESK version 3.5.0 BETA (test version)
Posted: Wed Aug 28, 2024 8:26 pm
by Klemen
You're probably looking for:
Code: Select all
$hesk_settings['hesk_url'].'/ticket.php?track='.$ticket['trackid']
However, let's keep this thread focused on reporting issues with 3.5.0 beta, other questions should go into a new post.
Re: HESK version 3.5.0 BETA (test version)
Posted: Mon Sep 23, 2024 12:51 pm
by heskneedhelp
Hi, is new release still due for this month?
Re: HESK version 3.5.0 BETA (test version)
Posted: Mon Sep 23, 2024 2:05 pm
by Klemen
Hopefully, yes. Beta 2 testing is currently being completed (it was only released to a handful of testers).