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In my specific case, I need the users to be able to select multiple categories. I've hacked the category dropdown so that it will display all values which a user can select multiple categories. However when the ticket is submitted, only the last value is recorded. I'm assuming that there is a setting in MySQL, but my limited knowledge in that area is very ....well...limited. Any help would be greatly appreciated.

Thanks!

You'd have to edit both MySQL tables and the way categories are used when submitting/searching/displaying/replying to tickets, unfortunately too much work and complications to be able to help you.