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rare question
Posted: Sat Mar 15, 2008 4:43 pm
by ddd
i want to create new tickets as admin or as local user, is that possible?
further, i want to disable the email function.
i want to use hdesk as a local call centre app.
or has anyone a better app for my needs
greetz,
peter
Posted: Sat Mar 15, 2008 6:09 pm
by Klemen
You can create tickets by submitting the ticket form, but not from within admin panel.
To disable all e-mails you'd have to manually edit file
admin_reply_ticket.php
reply_ticket.php
submit_ticket.php
Find all instances of
and change it to
change emailadress as a not required inputfield
Posted: Sun Mar 16, 2008 6:20 pm
by ddd
thanxz Klemen,
it's working great now!
one thing i did not find:
is it possible e.g. to change emailadress as a not required inputfield?
thanxz anyway,
peter
fix by myself!
Posted: Sun Mar 16, 2008 9:42 pm
by ddd
i did fix it by myself!
hihi
cheers2
peter