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Installing on a windows server
Posted: Tue May 31, 2005 8:56 pm
by dvanleur
What is the location of the $hesk_settings['server_path'] = "path"; if i install the software on a Microsoft Windows Server is this like c:\path?
Posted: Wed Jun 01, 2005 7:47 am
by Klemen
Yes, the c:\path should work. Don't you see the path in your install.php file?
Regards
Posted: Tue Jun 21, 2005 4:47 pm
by Lonesome Walker
Um, i'm a windoze admin.
So, you should use:
C:/path
Why? Well, usually C:\path is right, but on some machines it works the other way...
Posted: Wed Jun 22, 2005 9:43 am
by Klemen
Hi,
thanks for letting us know! I use Linux servers all the time so such tips are very welcome
Regards
Request for User Mannual
Posted: Fri Sep 23, 2005 9:35 pm
by sekhar_aura
Hi
Is there any usermannual or tutorial for installing Hesk Help Desk software to my application.
If Yes Plz help me and send that url
Server Path Problem
Posted: Wed Dec 21, 2005 2:35 am
by chingyeow
Dear All,
I have correctly set the server path in the hesk_settings.inc.php according to the install.php requirement and yet it still prompt the following message:
This path should be used for $hesk_settings['server_path']:
C:/Program Files/Apache Group/Apache2/htdocs/helpdesk/
Correct server_path setting:
$hesk_settings['server_path'] = 'C:/Program Files/Apache Group/Apache2/htdocs/helpdesk/';
What should I do to eliminate this problem? Thanks lots.
Regards...
Posted: Wed Dec 21, 2005 11:55 am
by Klemen
The install.php will always give that path, even if it is already set.
Posted: Thu Dec 22, 2005 7:23 am
by chingyeow
Oh OK... but when i click "Test database connection", all i get is an empty white screen...
I have verified the mysql database and username & password. But I can successfully connect to the database...
Please help me, thanks lots ya...
Posted: Thu Dec 22, 2005 10:43 am
by Klemen
What is the URL?
Posted: Fri Dec 23, 2005 2:02 am
by chingyeow
Finally I can get it to work. It's because PHP 5.1.1 doesn't enable MySQL library automatically during installation.
I need to enable it myself.
Posted: Fri Dec 23, 2005 5:05 pm
by Klemen
You never said you run PHP 5, if you said that before we could have save you a lot of time
Glad you got it working.
Posted: Tue Dec 27, 2005 10:49 am
by uthuth1
chingyeow wrote:Finally I can get it to work. It's because PHP 5.1.1 doesn't enable MySQL library automatically during installation.
I need to enable it myself.
OK, I seem to have the same problem
This is the message I get
This path should be used for $hesk_settings['server_path']:
/customers/backgammonempire.dk/backgammonempire.dk/httpd.www/hesk0931/
Correct server_path setting:
$hesk_settings['server_path'] = '/customers/backgammonempire.dk/backgammonempire.dk/httpd.www/hesk0931/';
Is that a correct path?
Also I get a white screen when I test, how to enable MySQL library automatically ?
Hopy you guys can help out
Posted: Tue Dec 27, 2005 3:09 pm
by Klemen
Hi,
If you run PHP5 first enable MySQL, I don't provide support for that, see
http://php.net/mysql
Then try using the path you have (are you sure you are on a WIndows server by the way?).
Then try all the other things suggested on similar topics in this forum.
Then come back with questions.
Regards