Excellent program: Some Request for next version
Posted: Wed Apr 16, 2008 2:13 pm
I am not having ANY problems with your wonderful script.
A couple things I would like to see... this is from an end users prospective not and Admin prospective:
Have a login/password for users so not just anyone can add a ticket.
When the user logs in, have an area that they can view old posts/active posts... they may have the same problem several times and jut need a place to go to see what the reoslution was, so rather than opening a new ticket, they can simply log in and see what the resolution was last time!
Matthew Pringle
My Data Vault Inc
780-504-3765
www.mydatavault.ca/helpdesk/
A couple things I would like to see... this is from an end users prospective not and Admin prospective:
Have a login/password for users so not just anyone can add a ticket.
When the user logs in, have an area that they can view old posts/active posts... they may have the same problem several times and jut need a place to go to see what the reoslution was, so rather than opening a new ticket, they can simply log in and see what the resolution was last time!

Matthew Pringle
My Data Vault Inc
780-504-3765
www.mydatavault.ca/helpdesk/