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Internal script error: Tracking ID not found.
Posted: Sat Jun 07, 2008 2:17 pm
by d2ali
Version : 0.94.1
When I click on a ticket from the admin account and then click on resolve, I get the error message below, even though the ticket shows "resolved" ...
Error
Internal script error: Tracking ID not found.
Posted: Sat Jun 07, 2008 4:31 pm
by Klemen
Have you been editing any of the files? There are no "Resolve" buttons in a ticket after it is resolved.
Let me know exactly what happens and where (from which PHP file you click the "resolve" button and which file displays the error).
Posted: Sat Jun 07, 2008 5:18 pm
by d2ali
okay i am not able to repeat exactly what i have done previously. but i just tried this & got same error -
after a new ticket has been submitted, if I check it from the admin main page
(admin_main.php) and select "mark selected tickets as resolved".
Then as the user views his ticket he sees "resolved [open ticket]". When I click on [open ticket] I get that error message... Maybe because the page is not refreshed I don't know or I have to click on "continue" in the admin after resolving the selected ticket.
IN any case, what if I want to remove that option - to disable the user from opening/closing tickets....that may just be easier.
Posted: Sat Jun 07, 2008 9:00 pm
by Klemen
Posted: Sat Jun 07, 2008 9:36 pm
by d2ali
perfect. worked great, thank you!