PHPJunkyard support forum

Hello,

My users are (will be as it is a project, not already online!) registered in my database, and so have a login/password.

I would like that, when they are logged in their account, they can submit new tickets (that, it is ok!), and that these tickets will be "stored" in a "user" account. This "user account" will be their login. So each of my logged in user will have later his list of tickets opened/closed, and the ability to add new tickets in this list. The "helpdesk" user account would be created by my script, when a new user is registered it will be automatically registered in the helpdesk system too. My scripts are in perl but I should be able to do this (insert a record in a mySQL base).

The helpdesk should also be able to work for NON registered users; in fact maybe creating a "false user" that would group all tickets from not registered people?

I hope I have been clear enough

And of course, every job deserves a payment, no problem!

Thanks!

Well I personally really have no time to help (even for payment) as I am serving army at the moment. I suggest that you post this as a project to
http://www.phpjunkyard.com/go/go.cgi?20
where you will be able to find many programmers at low prices.

Thanks for your reply!

In fact I the script has already this feature, as we can for example search all tickets by email address.

So, a custom "account number" field that would be automatically filled by my script when users are logged in their account, then a mySQL query to display all tickets with this account number, and that's it!

I will also have to make unavailable (or to not display) most fields of the "new ticket" form, for logged in users.

If anybody is willing to help, that would be great as I know nothing in php!!!

Thanks