PHPJunkyard support forum

My customers are not receiving the email notifications of when they opened a ticket. I read the forum regarding some ISP's not allowing emails to be sent out via 3rd party email addresses, it had to be the address of domain. We are receiving the notifications ourselves, but we setup test customer email address and submitted the ticket. We are receiving the email from the support side, but the customers dont get any email notifications. We are using the latest version of helpdesk and everything seems to be working fine except allowing the customers to receive emails.

Any help would be appriciated.

I have this problem too.

You'll need to contact your host and ask if they have disabled sending mail from PHP scripts (user "nobody") to third party domains.