PHPJunkyard support forum

Version of script: 0.92


I have this Script & am testing it. We use eSupport (cost $350) But we need another Help Desk for a smaller project. So I saw your AWESOME site.

1) In the Ticket Page. Can I modify the "Priority" Tab? I have NO need for "Low/Medium/High" settins.

2) I wanted to add a Text Box instead of the Priority Tab. I wanted this to be "Enter your Country"... How do I add this?

3) Last one. Can I pay to REMOVE the Link at the Bottom & Register HelpDesk? If yes HOW & what is £ cost?

Keep up the GOOD work
This site ROCKS

Hello,

1 & 2 would require editing script code: if you know PHP/MySQL feel free to do it, otherwise I wouldn't recommend touching it. Please note that I cannot edit the script for you and I cannot provide support for any changes you make (after all this is a free script). I do plan to add custom fields to the next version which you could use to add Country (can't say when though).

3. It is possible by purchasing a Copyright removal license. It costs only 10 Euros (about 7-8 GBP) which goes back into covering fees, promoting PHPJunkyard and developing new scripts. More info here:
http://www.phpjunkyard.com/copyright-removal.php

Regards,

Cheers for INSTANT Reply

I will edit the CSS & when I am ready to go LIVE I will buy a Copy without Links...

I found a Bug I think on 0.92 Send Ticket, then Delete Tickets from Admin... If NO Tickets I get a Error on my Page. So I leave 1 always there

Cheers for Custom Feild I hope you get great joy with the site. I will add a logo on my site ASAP (when it opens)

AltCtrlDel wrote:I found a Bug I think on 0.92 Send Ticket, then Delete Tickets from Admin... If NO Tickets I get a Error on my Page. So I leave 1 always there

Can you give me more info on this? What error message you get and exactly when you get it? I will check it out.

Regards

It says this:

Error

Couldn't execute SQL: SELECT * FROM `hesk_tickets` WHERE 1 AND `status`=1 ORDER BY `priority` ASC LIMIT -15,15
Please contact webmaster at noreply@domain.net and give him this error message

If I send 1 Ticket Its OK again

Hi,

Does this solve the issue? Just upload that PHP file to the "inc" folder in your hesk folder:

http://www.phpjunkyard.com/extras/print_tickets.inc.zip

Regards

Klemen Stirn wrote:Hi,
Does this solve the issue? Just upload that PHP file to the "inc" folder in your hesk folder:
http://www.phpjunkyard.com/extras/print_tickets.inc.zip

Regards

FIXED

Just a small Request...

On the HelpDesk settings. It sends 1 of 4 .txt files as a email to Users/Admin

Can there be a option to include HTML in the .txt
It would be nice to customize the Tickets lick "Click Here to Open Ticket" & link. Not showing FULL URL

Cheers

I hate to promise anything as after all this is kind of my "pet site" and I spend a lot of time working on other sites (the ones that bring the ca$h, gotta make a living ), but I will think about adding HTML e-mails in the future.

Best

Klemen Stirn wrote:I hate to promise anything as after all this is kind of my "pet site" and I spend a lot of time working on other sites (the ones that bring the ca$h, gotta make a living ), but I will think about adding HTML e-mails in the future.

Best

Totally Understand...

I will be paying you for Helpdesk as it ROCKS. Need to set up my site first & pay you in a few weeks. Can we use Paypal? or not

PS... I have create a wicket design for my Helpdesk. Can I PM you the URL (dont want others seeing my not yet finished site)

Sure, send me a PM

AltCtrlDel wrote:Version of script: 0.92


I have this Script & am testing it. We use eSupport (cost $350) But we need another Help Desk for a smaller project. So I saw your AWESOME site.

1) In the Ticket Page. Can I modify the "Priority" Tab? I have NO need for "Low/Medium/High" settins.

2) I wanted to add a Text Box instead of the Priority Tab. I wanted this to be "Enter your Country"... How do I add this?

3) Last one. Can I pay to REMOVE the Link at the Bottom & Register HelpDesk? If yes HOW & what is £ cost?

Keep up the GOOD work
This site ROCKS

The script works great, but needs the ability to add user-defined input fields. I too could get by with changing the Priority list to a text box. I understand you cannot provide detailed instruction, but perhaps what files need modifying? I have it working as a text box but it seems to only be able to accept numbers, not letters. A little hint would be great.

Thanks,

Richard

Hi,

I will be adding custom fields to the next version along with some other features. When? Probably in a month, hopefully less.

If you want to edit the priority field manually you need to know how to edit MySQL tables and do this:

- in the MySQL table 'hesk_tickets' change the `priority`column from tinyint(4) to varchar(255) or something else what fits your needs

I'm not sure right now if anything else needs editing, haven't checked.

Regards

Klemen Stirn wrote:Hi,

I will be adding custom fields to the next version along with some other features. When? Probably in a month, hopefully less.

If you want to edit the priority field manually you need to know how to edit MySQL tables and do this:

- in the MySQL table 'hesk_tickets' change the `priority`column from tinyint(4) to varchar(255) or something else what fits your needs

I'm not sure right now if anything else needs editing, haven't checked.

Regards

Thank you Klemen, that along with some changes I made previously, did the trick.

There are some minor changes required in tickets.php and the files that display the tickets as well. I have changed the install script to start with the changed db table for the final install, this is just the experimental install.

Appreciate the help.

Richard