categories and departments
Posted: Wed Dec 10, 2008 5:18 pm
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Is it possible to let the end user send by hesk the same ticket to one or more departments selecting them into the input panel?
I explain: i know that as administrator i can associate to the same department one or more categories, but i suppose that for one department is active only one category; so if my customer thinks that a ticket is for more departments and then for more categories, can he associate his ticket to them?
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
Is it possible to let the end user send by hesk the same ticket to one or more departments selecting them into the input panel?
I explain: i know that as administrator i can associate to the same department one or more categories, but i suppose that for one department is active only one category; so if my customer thinks that a ticket is for more departments and then for more categories, can he associate his ticket to them?