PHPJunkyard support forum

How can I get the ticket category within the email subject? Is there a field for category? %%CATEGORY%%

That way, the person in charge for that section will follow up with the ticket, if that is not my section, I would just ignore.

Hi,

No, %%CATEGORY%% won't work, but I will probably add this to the next release.

E-mails are only sent to administrators and users who are in charge of that category.

Regards

That makes sense, then there is no need to have the category on the email. Thanks so much.

But i just can't understand it...