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Hi Klemen.
I've new question.
Are the informations about status (0 = New; 1 = Waiting staff; and so on) stored in any Table or not (i seem not)?
How i could add a new status (eg: re-open)?

Thanks for your answer
STEFANO

HESK currently doesn't support adding new statuses.

You have 3 options:

1. If you don't use "On hold" or "In Progress" status you can rename it in language/en/text.php file

2. to add completely new statuses you would need to modify HESK database and many files at many places (not something I can help with, probably need to hire a developer for help)

3. you can also give Mike's mod for HESK a try, it supports adding new statuses as well as many other changes:
http://mods-for-hesk.mkochcs.com/

thank you for your explanantion and suggest.
I tried the indicated mod but i wasn't able to find a section o option to modify a status or add a new
Is there a specific php page to modify, or is present in the application a specific command?

I think it's under "Tools" > "Statuses" in admin panel?

Found it!
Thanks a lot