All Modification found in One Place

[ey4fun]

Im going to post here all modification i found in one place.
there is a lot of content on this forum that requires a lot of time to search.

Required Field in admin + Red Asterik

Fields are not required from admin panel because staff may not always have all the information you can request from a customer.

To make it required, you would need to modify file "admin/admin_submit_ticket.php".

I haven't tested it, but:

1. find line

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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])))

2. find the first else ABOVE that line.
3. ABOVE that "else" add

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		elseif ($v['req'])
        {
        	$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])));
            if (!strlen($tmpvar[$k]))
            {
            	$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
            }
        }

Also, to show the red asterisk, in "admin/new_ticket.php" replace

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$v['req'] = '';

with

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$v['req'] = $v['req'] ? '<font class="important">*</font>' : ''; 

Twice!

[ey4fun]

Adding Ticket ID to Print

Nice, good job

The sequential ID is in the "id" column, so

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$ticket['id']

Which means adding this line

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<td bgcolor="#EEE"><b>' . $hesklang['id'] . ':</b></td><td bgcolor="#DDD">' . $ticket['id'] . '</td>

[ey4fun]

Hide IP Addres in Print

To hide the IP address you need to delete this code from the "print.php" file:

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	<tr>
		<td>' . $hesklang['ip'] . ':</td>
		<td>' . $ticket['ip'] . '</td>
	</tr>

[ey4fun]

Hide Category From Customer

Something like this should work:

1. Open index.php in a text editor

2. find this code

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    if (hesk_dbNumRows($res) == 1)
    {
    	/* Only 1 public category, no need for select box */
    	$row = hesk_dbFetchAssoc($res);
		echo '<input type="hidden" name="category" value="'.$row['id'].'" />';
    }

3. just BELOW add this

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    elseif ( ! empty($_GET['catid']) )
    {
		echo '<input type="hidden" name="category" value="'.intval($_GET['catid']).'" />';
    }

4. Save, upload and test!

[ey4fun]

Excel For Mac doesnt display information

I am able to open your report normally.

Looks like Excel on Mac doesn't support CDATA in XML files.

Try uploading this file to your "admin" folder and see if you can open new reports generated:
http://www.hesk.com/extras/export_mac_253.zip

[ey4fun]

Hiding a customized field from end user eyes
you can find this thread here - posting.php?mode=quote&f=13&p=14166

Open ticket.php in notepad and find

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$v['use'] && $v['place']==0

and change it to

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$v['use'] && $v['place']==0 && !in_array($k,array('custom1','custom2','custom3'))

Similarly change

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$v['use'] && $v['place']

to

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$v['use'] && $v['place'] && !in_array($k,array('custom1','custom2','custom3'))

This should hide the first, second and third custom field from the customer. You can change the list by modifying 'custom1', 'custom2','custom3'.

Try modifying the same code in the index.php - so you have that code modified in both index.php and ticket.php

Should be the same code in both files (the code I posted few replies back).

In index.php it will hide the fields from the "submit a ticket" form and in ticket.php it will hide the fields when the customer is looking at the ticket.

[Klemen]

Nice idea, but could get a bit confusing because not all modifications posted on the forum are for the same HESK version.