PHPJunkyard support forum

Klemen wrote:Fields are not required from admin panel because staff may not always have all the information you can request from a customer.

To make it required, you would need to modify file "admin/admin_submit_ticket.php".

I haven't tested it, but:

1. find line

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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])))

2. find the first else ABOVE that line.
3. ABOVE that "else" add

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		elseif ($v['req'])
        {
        	$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])));
            if (!strlen($tmpvar[$k]))
            {
            	$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
            }
        }

Klemen wrote:Also, to show the red asterisk, in "admin/new_ticket.php" replace

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$v['req'] = '';

with

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$v['req'] = $v['req'] ? '<font class="important">*</font>' : ''; 

Twice!

Klemen wrote:Nice, good job

The sequential ID is in the "id" column, so

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$ticket['id']

<td bgcolor="#EEE"><b>' . $hesklang['id'] . ':</b></td><td bgcolor="#DDD">' . $ticket['id'] . '</td>

Klemen wrote:To hide the IP address you need to delete this code from the "print.php" file:

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	<tr>
		<td>' . $hesklang['ip'] . ':</td>
		<td>' . $ticket['ip'] . '</td>
	</tr>

Klemen wrote:Something like this should work:

1. Open index.php in a text editor

2. find this code

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    if (hesk_dbNumRows($res) == 1)
    {
    	/* Only 1 public category, no need for select box */
    	$row = hesk_dbFetchAssoc($res);
		echo '<input type="hidden" name="category" value="'.$row['id'].'" />';
    }

3. just BELOW add this

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    elseif ( ! empty($_GET['catid']) )
    {
		echo '<input type="hidden" name="category" value="'.intval($_GET['catid']).'" />';
    }

4. Save, upload and test!

Klemen wrote:I am able to open your report normally.

Looks like Excel on Mac doesn't support CDATA in XML files.

Try uploading this file to your "admin" folder and see if you can open new reports generated:
http://www.hesk.com/extras/export_mac_253.zip

Klemen wrote:Open ticket.php in notepad and find

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$v['use'] && $v['place']==0

and change it to

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$v['use'] && $v['place']==0 && !in_array($k,array('custom1','custom2','custom3'))

Similarly change

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$v['use'] && $v['place']

to

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$v['use'] && $v['place'] && !in_array($k,array('custom1','custom2','custom3'))

This should hide the first, second and third custom field from the customer. You can change the list by modifying 'custom1', 'custom2','custom3'.

Klemen wrote:Try modifying the same code in the index.php - so you have that code modified in both index.php and ticket.php

Klemen wrote:Should be the same code in both files (the code I posted few replies back).

In index.php it will hide the fields from the "submit a ticket" form and in ticket.php it will hide the fields when the customer is looking at the ticket.