Item found in search knowledge base is not displayed when the same words are searched in the subject of a new ticket
Posted: Wed Apr 20, 2016 3:53 pm
Script URL: http://goo.gl/9PBRBh
Version of script: 2.6.6
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
I have a few items in the knowledge base.
When I do a search in the knowledgebase search works ok and shows me related articles, however, if I proceed to create a new ticket and write the same words on the subject, not the items are displayed.
Search processes are different?
Any hints on how to solve?
Test with: comprar los sistemas
Regards.
Version of script: 2.6.6
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
I have a few items in the knowledge base.
When I do a search in the knowledgebase search works ok and shows me related articles, however, if I proceed to create a new ticket and write the same words on the subject, not the items are displayed.
Search processes are different?
Any hints on how to solve?
Test with: comprar los sistemas
Regards.