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disable auto reply when creat a new ticket

Posted: Fri Dec 15, 2017 2:33 pm
by usebruno
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Hello, how can i disable all reply to the user that send a email to the imap email?
Thanks,
Bruno

Re: disable auto reply when creat a new ticket

Posted: Fri Dec 15, 2017 3:48 pm
by Klemen
Admin panel > Settings > Email tab > Notify customers when: uncheck "A new support ticket is submitted"

Re: disable auto reply when creat a new ticket

Posted: Sat Sep 23, 2023 4:02 pm
by Clarar
Hello everyone
Disabling the auto-reply when creating a new ticket can enhance user experience by preventing redundant notifications and ensuring meaningful follow-up communication is initiated by support staff.GB whatsapp Apk