Tags for Ticket Templates?
Posted: Tue Jan 15, 2019 4:44 pm
Script URL:
Mods for HESK version:
HESK version:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
Where can I get a list of tags that I can use with ticket templates? I have tried %%NAME%% which works in the email template files but %%NAME%% is what appears in the ticket because it does not convert %%NAME%% to the customer's name. What is the proper tag format or does ticket templates NOT support tags?
I would love for the template to say,
"Dear NAME, my name is AGENT with CATEGORY department..."
Mods for HESK version:
HESK version:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
Where can I get a list of tags that I can use with ticket templates? I have tried %%NAME%% which works in the email template files but %%NAME%% is what appears in the ticket because it does not convert %%NAME%% to the customer's name. What is the proper tag format or does ticket templates NOT support tags?
I would love for the template to say,
"Dear NAME, my name is AGENT with CATEGORY department..."