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Initializing.. problem
Posted: Mon Aug 05, 2019 2:48 am
by ahdeva
Script URL:
https://ahdeva.com/support/
Mods for HESK version: 2018.2.0
HESK version: 2.8.2
Hosting company: Windows server ampps
URL of phpinfo.php:
https://ahdeva.com/phpinfo.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution: -
Write your message below: I'm trying to do the setup, but it constantly says: Initializing ....
http://prntscr.com/ood7wl
Install.php error:
https://gyazo.com/2fafef4c96f89e2b951439b92a47fc54
Re: Initializing.. problem
Posted: Mon Aug 05, 2019 7:50 pm
by mkoch227
install.php is not used by Mods for HESK, so you'll see that error if you try to go there.
Regarding the "Initializing..." error, open your browser's dev console (F12 for Chrome), and take a look at the "Console" tab. If there are any errors present, please take a screenshot of the errors and post them here as a reply.
Re: Initializing.. problem
Posted: Mon Aug 05, 2019 8:14 pm
by ahdeva
mkoch227 wrote: Mon Aug 05, 2019 7:50 pm
install.php is not used by Mods for HESK, so you'll see that error if you try to go there.
Regarding the "Initializing..." error, open your browser's dev console (F12 for Chrome), and take a look at the "Console" tab. If there are any errors present, please take a screenshot of the errors and post them here as a reply.
http://prntscr.com/oor1as The error appears here.
https://ahdeva.com/phpinfo.php
Re: Initializing.. problem
Posted: Tue Aug 06, 2019 1:27 am
by mkoch227
I'm having a hard time looking at your site due to several 522 (CloudFlare error) response codes.
However, I do see that a file is returning a blank response instead of JSON, which is why the error shows up. I'm also unable to view your helpdesk's home page. Did you properly install HESK 2.8.2 before copying over the Mods for HESK files?
Re: Initializing.. problem
Posted: Tue Aug 06, 2019 2:00 am
by ahdeva
mkoch227 wrote: Tue Aug 06, 2019 1:27 am
I'm having a hard time looking at your site due to several 522 (CloudFlare error) response codes.
However, I do see that a file is returning a blank response instead of JSON, which is why the error shows up. I'm also unable to view your helpdesk's home page. Did you properly install HESK 2.8.2 before copying over the Mods for HESK files?
Again check pls.
https://ahdeva.com/support
After mods for HESK files, white page error occurs.
Re: Initializing.. problem
Posted: Tue Aug 06, 2019 2:05 am
by mkoch227
I see you're currently using the Turkish language. Change your default language to English, and then copy over the Mods for HESK files and see if you get a white screen.
Re: Initializing.. problem
Posted: Tue Aug 06, 2019 2:17 am
by ahdeva
mkoch227 wrote: Tue Aug 06, 2019 2:05 am
I see you're currently using the Turkish language. Change your default language to English, and then copy over the Mods for HESK files and see if you get a white screen.
Ok, the default language was edited in English.
Error:
http://prntscr.com/ooue4u
Edit: Ok, Solved. Thanks for everything.
Re: Initializing.. problem
Posted: Tue Aug 06, 2019 1:04 pm
by mkoch227
ahdeva wrote: Tue Aug 06, 2019 2:17 am
Edit: Ok, Solved. Thanks for everything.
Glad to hear
