Blocking statuses without assignment
Posted: Wed Sep 14, 2022 6:45 am
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In HESK there is such a function to answer a ticket, then you need to assign it to yourself, it's convenient.
But my specialists sometimes just put the "Solved" status on the ticket, without any answers and explanations, which is very infuriating.
Is there any way to make it so that without assigning a ticket to himself, the specialist could not change the status to "Solved"?
Thanks!
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
In HESK there is such a function to answer a ticket, then you need to assign it to yourself, it's convenient.
But my specialists sometimes just put the "Solved" status on the ticket, without any answers and explanations, which is very infuriating.
Is there any way to make it so that without assigning a ticket to himself, the specialist could not change the status to "Solved"?
Thanks!
