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Hi there,

Can I make it so that user ID = 1 (admin) cannot be assigned to tickets or categories?
I just only administer the system, I don't deal with tickets, but I'm on the list when issuing tickets.
Specialists sometimes assign tickets to admin

There is no built-in way to do that; you would have to modify Hesk at all the places where a ticket can be assigned (when creating a ticket, when viewing a ticket, in the list of tickets).

Klemen wrote: Tue Oct 04, 2022 11:40 am There is no built-in way to do that; you would have to modify Hesk at all the places where a ticket can be assigned (when creating a ticket, when viewing a ticket, in the list of tickets).

Understood. I will give PHP coders the job, I just use 4 HESKs for several different departments and just administer them.
In each of them, someone will definitely make a mistake and assign me some kind of ticket .