Missing closedat-value for tickets with status 3 (=closed)
Posted: Mon Dec 05, 2022 5:07 pm
Script URL: -
Version of script: 3.4.1
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I've written a little script, that automaticlly deletes attachments from tickets that are closed for more than 2 weeks, and another scripts, that anonymizes the ticketdata after 2 years. I'm using the closedat-field for the scripts.
I just noticed, that we have tickets with the status 3 (closed), that have closedat nulled. These are very old tickets (~2012-2014). I believe this comes from an older version of HESK, that didn't use the closedat? Am I right?
Version of script: 3.4.1
Hosting company: webspaceconfig
URL of phpinfo.php: -
URL of session_test.php: -
What terms did you try when SEARCHING for a solution: searching this forum
Write your message below:
I've written a little script, that automaticlly deletes attachments from tickets that are closed for more than 2 weeks, and another scripts, that anonymizes the ticketdata after 2 years. I'm using the closedat-field for the scripts.
I just noticed, that we have tickets with the status 3 (closed), that have closedat nulled. These are very old tickets (~2012-2014). I believe this comes from an older version of HESK, that didn't use the closedat? Am I right?