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Write your message below: good work i am getting the attached error while uploading some documents. why could this be?

Can you share your help desk URL so we can test and see what is going on (if it's sensitive, you can send the URL in a private message)?

Thanks, I sent you a message.
Also thank you for the quick reply.

on some files i'm getting a lot this week. especially pdf format. different pdf file is a problem while another pdf file is not a problem.https://dosya.co/6azq5htinza4/duygu_poster.pdf.html


as an example i am sending a pdf file with error

What you are getting is a "500 Internal Server Error" message. This is an error the server returns, not Hesk.

I don't know what exactly is causing it, but it looks like it only shows for larger files. I can normally attach a 5 Mb file for example, but a 9 Mb file returns the error.

A few things to check:
1. check your server error logs; there should be more information about the error there
2. check that you have enough free space on the server
3. check if there are any error_log files inside your Hesk folder
4. check what your PHP configuration limitations (Hesk Admin > Settings > Help desk > under "Attachments" click the "Server configuration limits" link

Thank you bro. I will check server side.