PHPJunkyard support forum

Tried search for this but couldn't come up with the right wording to get me any relevant results...

I'd like to know how I can pre-populate the message body field in the submit a ticket form. Since I don't see it in the settings I assume I need to edit a text file in the php filesystem somewhere.

You can do it with a query string:
https://www.hesk.com/demo/index.php?a=a ... ssage=test

If this is what you are looking for, instructions are here:
https://www.hesk.com/knowledgebase/index.php?article=83

Well, I guess that would work technically but I was looking to populate with a series of questions the user should ask themselves while creating the ticket. That would seem cumbersome to do in a url I would think.

Ironically I just realized this forum is the perfect example of what I am looking for. Those questions asked in the new topic form.

Yup, Hesk was designed to do one thing well and is not the best solution for all needs; use what works best for you.