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Whitelist of emails
Posted: Wed Feb 22, 2023 5:06 pm
by ThG
I have a website that is a helpdesk for my work and my director asked if may restrain to receive support tickets only from our email domain
So i've been trying to find a way to whitelist a certain domain, is there a option to filter or make exclusive domains?
Re: Whitelist of emails
Posted: Wed Feb 22, 2023 7:18 pm
by Klemen
There is currently no "whitelist" feature available.
We're working on implementing customer accounts to make this possible in the future (don't ask when, I don't know exactly).
Currently, the only way to fully achieve what you are looking for is to modify the Hesk code/logic to only allow your email addresses. It shouldn't be hard for a PHP developer to add that for you.
A not-so-perfect solution might be to go to Admin > Tools > Ban emails and ban all the common public email providers, such as
@gmail.com
@yahoo.com
@outlook.com
etc...