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What terms did you try when SEARCHING for a solution: exec php after send answer, exec php after receive ticket

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Hello

Does Hesk have any configuration that allows executing PHP code when a ticket is received or when a ticket is answered, without changing the original program files?

If there is no way, can you give me a hint of which are the PHP that are executed when:

-A user submits a ticket from the web
-A support agent answers a ticket

Thanks in advance

Unfortunately no, there is no built-in support for custom code execution. Modifying the source files is the way to go.

I recommend using a versioning system to track your changes (Git, Subversion, ...) so you can easily apply them to future versions.