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Hi,

I am getting errors in my helpdesk system, I am using it locally hence it will not be access able on internet, error details given below., please help

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HESK version 3.4.2
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PHP version 8.0.25 (MySQLi)

MySQL version 10.4.27-MariaDB
/hesk settingsincphp Exists, Writable

/attachments Exists,
Not writable

You will not be able to use file attachments unless the
attachments folder exists and is writable by the
script.
/cache Exists,

Not writable

Hesk will not be able to parse emails or cache results
unless the cache folder exists and is writable.

This means PHP is not able to write to the attachments and cache folders.

You didn't mention what operating system you use, but if you are on Linux you should CHMOD those folders to 777 (rwxrwxrwx).

I am using window 11 Pro and Xampp 8.2

Perhaps the folders are marked as "read only" (right click and check)?

Or the user that PHP runs under doesn't have permission to write to them?

Thanks, its resolved and working fine