PHPJunkyard support forum

Version of script: 3.4.2
php: 8.2.2

Good morning,

There is apparently a bug with sending a response by email, the line "------ Reply above this line ------" is not taken into account.

In fact, I realized that this was no longer taken into account as soon as I added this to the custom-text.php file, even when using exactly the same text as in text.php
How can we fix this?

The settings file needs to be updated whenever this line is modified (in either text.php or custom-text.php).

So, after changing the "EMAIL_HR" variable, do this:
1. go to Hesk Admin > Settings > General
2. click "Save changes" at the bottom

This will reload and update the settings file with the new "EMAIL_HR" value.

Thank you for this quick response.

I just did some tests, if I modify text.php it works with the manipulation indicated, but as soon as I add the line in custom-text.php it no longer wants.

Did you save the settings again as instructed after modifying custom-text.php?

Do you have several languages installed, or just one?

I did some testing and you are right - when settings are saved, the EMAIL_HR is taken from text.php, and custom-text.php is ignored.

We'll fix this in the next release. In the meantime, you will need to resort to editing EMAIL_HR in text.php

Thank you for reporting this!

Perfect thank you