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OAuth Option not available

Posted: Fri Apr 07, 2023 8:19 pm
by esmith
Hesk Version: 3.4.2 Free and On-Prem not hosted.
PHP Version 7.4.30

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OAuth
OAuth tab not showing

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We are trying to switch over to user Modern Authentication but don't see the option under Hesk > Admin > Tools > OAuth Providers like what is mentioned in the hesk instructions. Any ideas on what needs to be enabled to see these settings? This is the article we are tying to go through.

https://www.hesk.com/knowledgebase/?article=110

Re: OAuth Option not available

Posted: Sat Apr 08, 2023 5:24 am
by Klemen
If you don't see OAuth under your Tools, then you either:

1. are logged in with a user who doesn't have access to OAuth. Login with an administrator account.

or

2. you are not running version 3.4.2 but some older version (less than 3.4.0).

Re: OAuth Option not available

Posted: Tue Apr 11, 2023 4:18 pm
by esmith
Any idea on anything else to check? I have verified I am on 3.4.2. I have made sure I am logged in as administrator and I still don't see it. I also created a new admin user and logged in with that user but it still doesn't show up. Maybe I could reinstall the 3.4.2 version or the latest one that just came out.

Re: OAuth Option not available

Posted: Tue Apr 11, 2023 4:58 pm
by Klemen
Can you give me admin access to your help desk (in a private message)?