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How can I display the customer's original contact content below when I reply to the customer

Posted: Sun Jul 09, 2023 4:59 pm
by peter
Script URL:
Version of script: 3.4.3
Hosting company: local / internal access only
URL of phpinfo.php: local / internal access only
URL of session_test.php: local / internal access only
What terms did you try when SEARCHING for a solution:
mail reply customer message
Write your message below:How can I display the customer's original contact content below when I reply to the customer

Re: How can I display the customer's original contact content below when I reply to the customer

Posted: Sun Jul 09, 2023 7:43 pm
by Klemen
There's no built-in way to do that; the original message is logged as a previous ticket (or response) message and is seen when viewing the ticket.