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does not capture emails to convert them into tickets

Posted: Tue Aug 29, 2023 12:38 am
by camilogarzon
Someone who can help me, I have configured the help desk with the indications.


configure the OAuth authentication, log in with the same account that was configured, when performing the test with pop3 it says successful connection, but still does not convert the emails into tickets

Re: does not capture emails to convert them into tickets

Posted: Tue Aug 29, 2023 5:20 am
by Klemen
Did you perform steps 5-7 here?
https://www.hesk.com/knowledgebase/?article=65