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HESK version
3.4.3
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HESK license
FREE
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PHP version
7.4.33 (MySQLi)
MySQL version
8.0.31

I'm running this on a Windows box using ampps and have Hesk up and running. I'm running against an issue with IMAP and ticket creation though. I have created and register the app in o365 and when I test IMAP in Hesk it connects using the OAuth provider. I can send messages out with SMTP using the OAuth provider, but no tickets come in if I email the specific inbox. Any ideas on how to resolve this?

Did you do all the steps required?

See here, probably missing steps 5 and on:
https://www.hesk.com/knowledgebase/?article=91

I did, but I just did it again and started to receive the ticket replies. Should I only need to do this once?

See step 7

To automatically convert emails to tickets you will need to setup a CRON job (scheduled task) to run the hesk_imap.php script for example every 5 minutes. Most hosting companies support CRON jobs, please check your hosting control panel or contact your host.

Thanks for the info. So the "Task Timeout" doesn't set up the call? What is this setting for?

Sometimes the calls (script execution) take a lot of time because the connection hangs, emails have large attachemnts etc. The timeout setting instructs Hesk how long to wait if an existing connection is in progress until attempting a new connection.

Thank you, I was able to get this working through a scheduled task.