PHPJunkyard support forum

Script URL: HESK
Version of script:
Hosting company: TSOhost
URL of phpinfo.php:
URL of session_test.php:
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Hi there

I'm new here so please be gentle.

I have installed HESK on my TSO hosting package. I can create tickets and send communications from Hesk but none of my Google Gmail Workspace emails are converted into tickets in Hesk.

SMTP is working correctly
IMAP and POP3 settings are correct (testing works correct). In fact when running a POP3 test, Hesk correctly announces that there are 18 messages in gmail. But it fails to convert any of them into a ticket.

Can someone please help me troubleshoot this.

Thanks in advance for your assistance.

Please try searching for a solution before posting. We've answered this a lot of times already, including earlier this week.

Please follow the POP3 fetching instructions to complete the setup:
https://www.hesk.com/knowledgebase/?article=65

Amazing! Thank you so much.

I had originally searched the Hesk knowledgebase but that particular link eluded me.

That link gave all the information which helped me get Hesk running correctly.

Have a great day!

I now have a different issue....

Messages from Hesk were being sent correctly (being received by clients) but out of the blue the messages are no longer being sent. I have checked the SMTP settings and it randomly displays:

2023-09-10 08:42:45 SMTP ERROR: Failed to connect to server: Network is unreachable (101)

After a while, the "Test Connection" works correctly, then after some time I receive the same error. It comes and goes.

What is a permeant solution please?

If it works and then not, it's something to ask your hosting company (nothing changes in the code).

Is that a shared hosting account? Maybe other websites on the same server are using (and blocking) the SMTP port. Perhaps the host limits the number of times they allow connections through the SMTP port per account per hour or so.

Thanks for the suggestion. I will check with them.

Hello again everyone

So I've been going round in circles with the hosting company over the matter. They've made me to various troubleshooting steps including whitelisting my desktop PC IP address (I know this is a pointless, as the mails are being sent via their web server).

In any case, here's where we are now:


The SMTP function (using Gmail Workspace credentials) works but only INTERMITTENTLY. Sometimes (using the Settings > Email > "Test SMTP Connection" link) it works. Other times, we receive the error

"SMTP ERROR: Failed to connect to server: Network is unreachable (101)"

After some (random) period of time, it starts working again.



Any suggested solutions?



Will using PHP mail circumvent having to use Google's SMTP?

(sorry about all the questions, I am new to all this)

Connecting from the server to Google's SMTP servers has nothing to do with your local IP address. Such responses show the level of expertise of your hosting company's support staff.

If the connection works, then it doesn't, my best guess is their servers are overfilled with websites; there are just too many websites on there than the server can handle.

My honest recommendation would be to switch to another hosting company.

Sorry, I wish I had a better answer for you.