PHPJunkyard support forum

Posted: **Thu Jan 18, 2024 7:46 pm**

Version of script: 3.4.3

"After sending a response in the submission, the status changes to 'response provided.' Is it possible to change this so that the status remains unchanged?"

Posted: **Thu Jan 18, 2024 9:15 pm**

I didn't test it, but you will likely need to change

Code: Select all

$new_status = 2;

to

Code: Select all

$new_status = $ticket['status'];

in file /admin/admin_reply_ticket.php

PHPJunkyard support forum

Not changing the status upon sending a response by the support team.

Not changing the status upon sending a response by the support team.

Re: Not changing the status upon sending a response by the support team.