PHPJunkyard support forum

HESK version 3.4.3
PHP version 5.6.40 (MySQLi)

Hi everyone,

I have one user (staff) who only belongs to category A.

When the staff creates a ticket and assigns it to another category B. The user is unable to view or track the ticket from the dashboard.

How can I make a user (staff) view all tickets he or she has raised, regardless of category?

Either give him Category B rights or make him a System Administrator.
Unfortunately, while in Hesk there is a possibility of viewing tickets assigned to others (but, I think, only within its category).
As far as I know from the developer’s answers here on the forum - there are plans. Unfortunately, the guys received from us too many suggestions that we want to see in this ticket filing system.
Like my three wishes, it’s:
- authorization and personal account of non-technical support staff
- possibility to assign one ticket for several performers
- presence of event calendar, as in Google calendar.

Unfortunately, not all our wishes can coincide with the capabilities and efforts of the developer.

We can only offer them our own code to make it easier for developers to realize our needs.

I've implemented a ticketsearch, so that all stuff could view a ticket by entering the tracking-id oder ticket-id.
Also in my modifications there is the possibility to bookmark tickets. If you're firm in php, i think you cold easly adapt this to your needs: viewtopic.php?t=7322