PHPJunkyard support forum

Hi,

I have just installed Hesk and all working perfectly aside from one thing - I am not receiving an email notification when a new support ticket is raised. When I tested, the customer receives the email successfully, but I don't?

I have notifications turned on in my profile.

Also, I have tried both auto assign tickets on and off - but no luck either way.

Any ideas?

If the customer receives the email but you don't, perhaps the notifications end up in your spam folder.

When testing, make sure you submit tickets through the customer (public) side; if you submit a ticket from the admin side, you will not be notified because you already know a new ticket has been submitted.

You've probably seen this, but just for reference, an article explaining when Hesk sends emails and to whom:
https://www.hesk.com/knowledgebase/?article=94