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Script URL: http://10.203.15.2/Helpdesk/install/install.php
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I'm trying to install a new Hesk instance and, for reasons, I cannot use the port 3306 because is already being used by another MySQL instance to which I don't have access to.

My instance is on port 3308 and is up and running with some other services working there.

The thing is, it fails to install because:
MySQL said: Access denied for user 'hesk'@'%' to database 'hesk'

And I believe that is because is connecting to the MySQL on port 3306 not on 3308. I have tried both 10.203.15.2:3308 and localhost:3308 but I still get the same message.

Is there any way to tell Hesk to go to the 3308 MySQL instance?

Thanks.

The "Access denied" message means that the connection was successful, but MySQL denied the user (or password).

Double-check the username and password and make sure the user has permission to access the database (GRANT privileges).

I understand that, that's because there is a MySQL server on 3306 without the Hesk user.

The server I need to use which has the hesk user and is ready, is on the 3308 port, but I see no way of changing the port during installation.

I have no way or control over the server using the 3306 port

Hesk will detect the "hostname:port" format and use the specified port, so localhost:3308 is indeed the correct format to use in the MySQL host field. If you used localhost:3308, Hesk will use the 3308 port.

You can double-check this by temporarily disabling port 3306 and trying to use localhost:3308 - the connection should still work (with the "Access denied" message if the user is not set up properly).