PHPJunkyard support forum

Good day, Klemen.

In version 3.4.6, I noticed that when assigning tickets to myself, the ticket status does not change to "In Progress" but remains in the "New" status.

Please take a look. Perhaps this is one of the changes requested by Hesk users?

This is a freshly installed new database for other employees, and in the main database for technical support, the automatic change to "In Progress" status also does not occur.

This is by design - the status does not change when you assign the ticket; it changes when you reply to it. This was always the Hesk behaviour, it didn't change.