PHPJunkyard support forum

It's great to be able to customize email templates. Would be even better to customize email subject line. Anything after the tracking ID.

Email subjects are inside the /language/en/text.php file.

Customize them using custom-text.php:
https://www.hesk.com/knowledgebase/?article=88

theUsername wrote: Thu Dec 05, 2024 1:48 pm It's great to be able to customize email templates. Would be even better to customize email subject line. Anything after the tracking ID.

I would like to add that anything you include in custom-text.php will be read by Hesk before text.php. For my organization, I created my own translation specifically in custom-text.php, which is very convenient. Thank you, Klemen, for providing this option.

ANother plus is that when you use custom-text.php, future updates will not overwrite your changes. If you changed text.php directly, it would be overwritten by 3.6x, 3.7.x, ...