Page 1 of 1
Default category for tickets originated from email pipe
Posted: Wed Jan 15, 2025 4:59 pm
by ztank
I see tickets originated by email piping always belong to the same category regardless the fact I move that category at the bottom of the list.
Is this expected? Can I change this behavior?
Thanks.
Re: Default category for tickets originated from email pipe
Posted: Wed Jan 15, 2025 7:47 pm
by Klemen
They always go into category ID 1.
If you wish to change this, you will need to modify file /inc/mail/hesk_imap.php (or hesk_pipe.php or hesk_pop3.php, depending on what you use) :
1. backup the file
2. open it in a powerful text editor, such as the free
Notepad++
3. change the value of
4. save and test