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Shows ticket attachments on screen (without downloading them)
Posted: Tue Feb 04, 2025 11:03 am
by ztank
HESK 3.5.2
Hi, attachments to tickets are usually downloaded when clicked. That's good.
Would it be possible, for images for example, to be showed on screen without being actually downloaded.
In many cases I find it very useful and does not fill local drive.
Thanks.
Re: Shows ticket attachments on screen (without downloading them)
Posted: Tue Feb 04, 2025 4:30 pm
by Klemen
That's not currently available; for security reasons, Hesk forces downloads on all files. For example, attackers can hide PHP and other code within valid image files.
I believe there was a modification posted on the forums in the past that showed images instead of downloaded them, but can't seem to find it.
Re: Shows ticket attachments on screen (without downloading them)
Posted: Wed Feb 05, 2025 2:49 pm
by cwyenberg
Re: Shows ticket attachments on screen (without downloading them)
Posted: Thu Feb 06, 2025 7:57 am
by ztank
Thanks for sharing the link @cwyenberg.
@klemen, is there any security realm where this feature could become actually part of the HESK platform?
Thanks.
Re: Shows ticket attachments on screen (without downloading them)
Posted: Thu Feb 06, 2025 3:40 pm
by Klemen
Could happen, at least as a setting.