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assigning a ticket does not send an email

Posted: Thu Feb 06, 2025 9:18 pm
by peter111961
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when assigning a ticket the person that the ticket is assigned to does not get a notification email that a ticket has been assigned to them.

Re: assigning a ticket does not send an email

Posted: Fri Feb 07, 2025 9:03 am
by Klemen
Hesk does send it (unless you assign a ticket to yourself).
https://www.hesk.com/knowledgebase/?article=94

You may want to check your mail server's logs and spam folders to see where the email ended up.