Page 1 of 1
Mobile hard ticket display in the administrator section
Posted: Sun Feb 16, 2025 1:57 pm
by Steph
Good morning,
Is it just me, but tickets are not displayed correctly on mobile in the administrator section.
In fact I have to swipe to the right to read the content of a message.
Is this the same for others?
Hesk version : 3.5.2
Re: Mobile hard ticket display in the administrator section
Posted: Sun Feb 16, 2025 2:04 pm
by Klemen
Seems to work fine for me.
Do you get the same problem if you view the online demo?
https://www.hesk.com/demo/admin
Re: Mobile hard ticket display in the administrator section
Posted: Sun Feb 16, 2025 7:07 pm
by Steph
Yes it does the same thing to me with the demo.
I am on iPhone and using the developer tools of my Chrome browser I see the same thing.
I made a video of my iPhone screen, it will perhaps be more telling.
https://www.transfernow.net/dl/20250216CLmKwKQ3
Re: Mobile hard ticket display in the administrator section
Posted: Sun Feb 16, 2025 7:53 pm
by Klemen
Thanks for the video. It looks like this happens only when "rich text" is turned on.
Does it work better if you upload these files to your Hesk?
https://hesk.com/extras/hesk3/hesk352_tinymce7.zip
Note: the admin panel main page (tickets table) will still be horizontally scrollable because it contains a lot of info. The view ticket page should improve though.
Re: Mobile hard ticket display in the administrator section
Posted: Sun Feb 16, 2025 8:27 pm
by Steph
Klemen wrote: Sun Feb 16, 2025 7:53 pm
Does it work better if you upload these files to your Hesk?
With adding and replacing these files it works much better.
Klemen wrote: Sun Feb 16, 2025 7:53 pm
Note: the admin panel main page (tickets table) will still be horizontally scrollable because it contains a lot of info.
Yes, no worries, in addition it would be counterproductive for the display of the table. I just found the display of tickets on mobile unpleasant.
Thank you for your speed in resolving this problem.
