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prohibit customers from using IP addresses for employees?
Posted: Fri Feb 21, 2025 11:23 am
by Marcel_164
Hello,
Is it actually possible to prevent employees from seeing an IP address because of data protection?
Best regards
Marcel
Re: prohibit customers from using IP addresses for employees?
Posted: Fri Feb 21, 2025 11:55 am
by Klemen
There is no built-in way to do that.
However, you could delete this code from the /admin/admin_ticket.php page:
Code: Select all
<li class="noclose">
<span class="title"><?php echo $hesklang['ip']; ?>:</span>
<?php if ($ticket['ip'] == '' || $ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']): ?>
<span class="value"><?php echo $hesklang['unknown']; ?></span>
<?php else: ?>
<span class="value"><a href="../ip_whois.php?ip=<?php echo urlencode($ticket['ip']); ?>"><?php echo $ticket['ip']; ?></a></span>
<a href="javascript:" title="<?php echo $hesklang['copy_value']; ?>" onclick="navigator.clipboard.writeText('<?php echo $ticket['ip']; ?>');$('#copy-ip').addClass('copied');setTimeout(function(){$('#copy-ip').removeClass('copied')}, 150);">
<svg class="icon icon-merge copy-me" id="copy-ip">
<use xlink:href="<?php echo HESK_PATH; ?>img/sprite.svg#icon-merge"></use>
</svg>
</a>
<?php endif; ?>
</li>
Re: prohibit customers from using IP addresses for employees?
Posted: Fri Feb 21, 2025 12:41 pm
by Marcel_164
But if you want to ban someone, they will still be banned but the IP address isn't there, or can you then neither ban them nor ban them?
Re: prohibit customers from using IP addresses for employees?
Posted: Fri Feb 21, 2025 3:01 pm
by Klemen
In that case I recommend hiring a PHP developer that will help you customize your help desk to fit your needs.
Re: prohibit customers from using IP addresses for employees?
Posted: Fri Feb 21, 2025 8:43 pm
by Marcel_164
All right.
I've done it now, everything is going great
