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HESK version: 3.6.0
HESK license: Licensed
PHP version: 7.4.33 (MySQLi)
MySQL version: 10.5.23-MariaDB-0+deb11u1-log
/hesk_settings.inc.php: Exists, Writable
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Good day.

The tickets are not being linked. When entering the ID and clicking the "Link Ticket" button, nothing happens.

Works fine in my tests.

Does it work for you in the demo?
https://www.hesk.com/demo/admin/

Can you provide access to your help desk to test?

Klemen wrote: Thu Jun 12, 2025 6:23 am Works fine in my tests.

Does it work for you in the demo?
https://www.hesk.com/demo/admin/

Can you provide access to your help desk to test?

Yes. See the private message

Klemen wrote: Thu Jun 12, 2025 6:23 am Works fine in my tests.

Does it work for you in the demo?
https://www.hesk.com/demo/admin/

Can you provide access to your help desk to test?

Hi, Klemen.

I updated the second HESK where I have root access, but the tickets still don't get linked.
Everything works fine in your demo.

I found the issue (related to the date format); thank you for reporting it.

This file should fix it (upload to your admin folder, then reload the help desk in your browser):
https://hesk.com/extras/hesk3/hesk360_linked_fix.zip

Klemen wrote: Thu Jun 12, 2025 7:25 am I found the issue (related to the date format); thank you for reporting it.

This file should fix it (upload to your admin folder, then reload the help desk in your browser):
https://hesk.com/extras/hesk3/hesk360_linked_fix.zip

Yes, Klemen, everything worked perfectly. You found the bug very quickly, I'm literally amazed by your speed. Just ten minutes.