PHPJunkyard support forum

Add the ability to display all participants of a ticket (request) in the "Owner" column, both for customers in their personal accounts and for staff members in the main tickets table.

Problem Description:
Currently, only one user assigned to the request is displayed in the "Owner" column. However, in reality, multiple employees may be working on a single request, and the customer themselves can also participate in the discussion. This leads to frequent questions from customers such as:

"Did you see that I sent you a ticket?"
"Who is currently handling our request?"
Proposed Solution:
Expand the information shown in the "Owner" column by displaying not only the assigned technician but also all support participants involved in the ticket.

Benefits of the Change:

Improved communication between customers and staff
Reduced number of duplicate and clarifying requests
Increased transparency in ticket handling

Thanks for the suggestion, it makes sense.